Config
Platform defaults — prices are per customer in Accounts; these are the floors and rules
Cost per part (buy)
What the switch charges us — margin is price minus this
KES 0.40
Minimum sell price
No account price can be set below this
KES 0.55
Free test parts
Each new account's free test message allowance
10
Sender-name pattern
3–11 chars, letters and digits, matches documents
^[A-Z0-9]{3,11}$
Opt-in keywords
Lifts the hold itself, with a confirmation reply
START, ANZA
Max upload
Contact CSV ceiling
20 MB
New-account daily cap
Until first verification passes
1,000 msgs
OTP resends per number
Then a 10-minute pause, then a human
5 / hour
Webhook retries
Backoff doubles, then dead-letter
8 tries